Flex2 Payment Form

Flex2 Payment Form

The Flex2 Payment Form is a unique form created specifically for collecting payments for unpaid orders in Tessitura. Examples of this could be Group Sales, Subscription Renewals, School Classes, etc... 

  • You can have as many Flex2 Payment Forms as you need. There are no imposed limits.
  • By default, the Flex2 Payment Form is ready to go when you create it, but you can customize the colors, words and images just like any other form.
    Learn more about the Flex2 Payment Form Editor

Unlike other Donate2, Stream2, or Flex2 Forms where you promote the URL and a patron clicks, views and decides what they want to contribute or purchase, the Flex2 Payment Form loads an existing unpaid order from Tessitura and presents the payment options to the customer for something they have already committed to purchase.

To preview a Flex2 Payment Form, you will click the Form Preview link.

With the Flex2 Payment Form, a popup window will be displayed where you'll need to enter an order number (unpaid) and the order email address to view the form.

When the order number and order email is complete, click Render.

If the order and email result in an unpaid order from Tessitura the form will render otherwise and error is displayed.

Payment Form Links
If you want to generate a Flex2 Payment Form link outside of the automated Payment Manager process, you can render an order (as detailed in this help article) and use the URL that is generated. This is a personalized URL that can be emailed to a customer for payment.

The unique URL generated will include 43 characters that represent the order and obfuscates any personalization.

The Main Content allows you to edit the Headline and include personalization in the body.


Order Information
This section will display the Tessitura Order Number, Order Date, and Order Total


Display Order Details
Click the eye icon or the "Display Order Details" text to display the order details


Hide Order Details
Click the eye icon or the "Hide Order Details" text to hide the order details


Payment Schedule
We use the Payment Schedule setup on the order within Tessitura.

The Payment Schedule is displayed on the form to the customer. 
Payment Schedule line items have both a status and a color.

Paid - Green
These include all payment amounts that have been paid.
These are not included in the "Pay What's Due" or the "Pay In Full" button total.

Past Due - Red
These include all payment amounts that are past due.
These are included in the "Pay What's Due" and the "Pay In Full" button total.

Due - Red
These include all payment amounts that are due.
These are included in the "Pay What's Due" and the "Pay In Full" button total.

Upcoming - Grey
These include all payment amounts that are not due yet.
These are not included in the "Pay What's Due" button total.
These are included in the "Pay In Full" button total.


Pay What's Due
This will only pay what is due. This includes any past due payments that may be on the order. There will be a remaining balance due.

If there is only one remaining payment to be made based on the payment schedule, the only option presented to the customer is "Pay In full"


Pay In Full

This will completely pay off the the order and there will be no remaining balance due.

Note: If there is only one remaining payment to be made based on the payment schedule, the only option presented to the customer is "Pay In full" and no buttons are displayed, just the payment form with the full amount that is due.


Payment Methods
The Flex2 Payment Form accepts Credit Card, Digital Wallets and ACH U.S. Banks

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