With our Message Manager, you can create transactional emails that are attached to forms. We provide a WYSIWIG editor and a source code editor.
Send An Original (Formerly BCC)
Every time a Message Manager transactional email is deployed it can include a comma delimited list of emails that will be sent an original copy of the email. These original original copies are not tracked. Only the original going to the patron is tracked. We send an original copy rather than a BCC so that your opens and your clicks don't skew the patrons transactional email tracking.
Sending Email Address
If you have configured your Email Sending Domain, you can select a custom sending email address.
Learn more here
Reply To Email and Reply To Name
You can customize the Reply To Email and Reply To Name so if a patron click to reply, it will go to the correct inbox for your organization.
Each form type has a different number of options or opportunities to message the patron. Stream2 forms have 12 opportunities to message: Presale mode, On-sale mode, Gifted or not gifted, at the time of sale or when access is granted. The possibilities cover every option so you can present the correct message at the correct time.
Be aware that when your form's Presale mode is enabled, this will lock the Message Manager dropdown options. To unlock them should you need to make changes, briefly disable Presale mode, make the necessary changes, and then enable Presale mode again.
When a new Tessitura account is created you can deploy an email to either the buyer or gift recipient that an account was created and to come visit your website to complete the process.