Message Manager

With our Message Manager, you can create transactional emails that are attached to forms. We provide a WYSIWIG editor and a source code editor.

Every time a Message Manager transactional email is deployed it can include a comma delimited list of emails that will be BCC'd.

Stream2 forms have 12 opportunities to message: Presale mode, On-sale mode, Gifted or not gifted, at the time of sale or when access is granted. The possibilities cover every option so you can present the correct message at the correct time.


When a new Tessitura account is created you can deploy an email to either the buyer or gift recipient that an account was created and to come visit your website to complete the process.

Additionally, you can select a Message Manager email to be sent when shipping is collected.

There are tokens that you can use in your transactional emails.

This can be used to send a receipt or other communications.

Tessitura Order Number %order_no%

Tessitura Customer Number %customer_no%

Tessitura Order Date %order_date%

Buyer First Name %buyer_first_name%

Buyer Short Name %short_name%

Buyer Full Name %buyer_full_name%


Buyer Email %buyer_email%


Gift Recipient First Name 
%gift_recipient_first_name%

Gift Recipient Full Name
 %gift_recipient_full_name%

Gift Recipient Email
 %gift_recipient_email%

Gift Recipient Message %gift_recipient_message%

Tessitura Perf Description %tessitura_perf_description%

Tessitura Perf Price %tessitura_perf_price%

Tessitura Perf Quantity %tessitura_perf_quantity%

Tessitura Total %tessitura_total%

Tessitura Grand Total %tessitura_grand_total%

Tessitura Paid Total %tessitura_paid_total%

Payment Method %payment_method%

Selected Button %selected_button%

Shipping Name %shipping_name%

Shipping Email %shipping_email%

Shipping Phone %shipping_phone%

Shipping_Address_Line1 %shipping_address_line1%

Shipping_Address_Line2 %shipping_address_line2%

Shipping_City %shipping_city%

Shipping State %shipping_state%

Shipping Postal Code %shipping_postal_code%

Shipping Country %shipping_country%

Question: %question%

Answer: %answer%

Short Name =  First Name and Last Initial: %short_name%

Brightcove Product Magic Link: %magic_link%

Program Name: %program_name%

Selected Button: %selected_button%

Team Name: %team_name%

Team Member First Name: %team_member_first_name%

Team Member Last Name: %team_member_last_name%

Cover Cost Amount: %cover_cost_amount%

Add-On Donation Amount: %add_on_donation_amount%


In cases where you are using the Brightcove Magic Link Generator and have included a column in the CSV file for ticket_quantity, you can use these additional tokens.

Ticket Quantity: %ticket_quantity%

Ticket Number: %ticket_number%