Activation Of An Inactive Constituent

There are times when an inactive Constituent must be activated in order to complete the process in Tessitura.

Required REST User Permissions

CRM/Constituents  
 Edit (Put), View (Get)
ReferenceData/ConstituentInactives
View (Get)

This feature can be found and enabled in your Tessitura TEST and LIVE integration in the configuration section. 

For example, an inactive constituent cannot have a constituency added to their record. Here is an error response from Tessitura

Resource: crm/constituencies

Payload: {
    "ConstituencyType": {
        "Id": 46
    },
    "Constituent": {
        "Id": 920437
    },
    "EndDate": "2021-06-30T00:00:00.0000000-8:00"
}

Response: [
    {
        "Code": "CONSTITUENT_IS_INACTIVE_OR_MERGED",
        "Description": "Constituent is not in an active state.",
        "Details": null,
        "ErrorPath": "Constituent"
    }


By checking this option and selecting the Inactive and Active states, the activation process can happen automatically preventing any errors from Tessitura