What does "no valid address on the account" error from Tessitura mean and how can I fix it?

Required REST User Permissions

Add (Post), View (Get)
View (Get)

If an account exists in Tessitura that has no postal address(es) and none of them are active, we receive the  "No valid address on the account" message from Tessitura when we attempt to checkout the order.

Example of 1 inactive address
Example of 2 inactive addresses
Example of the postal addresses when you allow us to add the default or collected address.

While it is not possible to inactivate a Primary address, every once in a while we encounter a situation where the Primary indicator has been turned off and the Inactive indicator has been turned on.

This can happen when we process the transaction and we find an account, but there is no address(es) or they are inactive. Tessitura requires a valid address in order to complete the checkout. Invalid addresses can happen from other processes that create Tessitura accounts but don't add an address correctly. 

To eliminate the need to manually intervene and have a delay in processing the order that has an invalid address in Tessitura, we provide the option to automatically fix this issue whenever it comes up. This feature will will attempt to add a Primary Address using a collected address or our Default Address configuration.

If you have the General Purpose CSI configured, we will use it to send in a CSI on the account that indicates the default address was added.

To enable this feature, tick the checkbox in the "Existing Account With No Valid Address" section.

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