What does "no valid address on the account" error from Tessitura mean and how can I fix it?

Required REST User Permissions

Add (Post), View (Get)
View (Get)

If an account exists in Tessitura and that account does not have an address, or has an address that is inactive, we receive the  "No valid address on the account" message from Tessitura when we attempt to checkout the order.

While it is not possible to inactivate a Primary address, every once in a while we encounter a situation where the Primary indicator has been turned off and the Inactive indicator has been turned on.

This can happen when we process the transaction and we find an account, but there is no address or as mentioned it is inactive. Tessitura requires a valid address in order to complete the checkout. Invalid addresses can happen from other processes that create Tessitura accounts but don't add an address correctly. 

Data Clean Up

We like to joke that our checkout process will help you clean up your data. You're Welcome 😃

To eliminate the need to manually intervene and have a delay in processing the order that has an invalid address in Tessitura, we provide the option to automatically fix this issue whenever it comes up. This feature will attempt to activate the Address and set it as Primary. If all else fails, we will attempt to add a Primary Address using our Default Address configuration.

If you have the General Purpose CSI configured, we will use it to send in a CSI on the account that indicates the default address was added.

To enable this feature, tick the checkbox in the "Existing Account With No Valid Address" section.

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