SMS Compliance Information

Opt-out is always an option, even with Text2Donate. Out of the box, Twilio uses standard English-language reply messages such as  STOPUNSTOPUNSUBSCRIBE or CANCEL for Toll-Free and Long Code messages, in accordance with industry standards. These keywords trigger automatic standard replies from Twilio. You can also customize these settings within Twilio. 


Text messages may be subject to various legal compliance requirements depending on the nature of your text messaging, the location from where you are sending your text messages, and the location of your recipients. While Twilio will handle the above-described messages on long codes and Toll-Free numbers in the way described in this article, you should consult with your legal counsel to ensure that your text messaging conforms to all applicable legal compliance requirements.


If you have further questions on this, please Contact Twilio Support.